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Books > Subjects > Computers & Internet > Digital Business & Culture > Technical Support
 

 

 

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1.
 
Microsoft(r) SQL Server(tm) 2000 Analysis Services Step by Step
by Olap Train (Editor), Reed Jacobson (Paperback -- September 6, 2000)
Avg. Customer Review: 4.3 out of 5 stars

 

$27.99

 



 
 $121.97
 

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2.
 
OSS Essentials: Support System Solutions for Service Providers
by Kornel Terplan (Paperback -- February 21, 2001)
Avg. Customer Review: 4.3 out of 5 stars

 

$31.49
$13.50
 



 $29.89
 $75.37
 

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3.
 
Excel 2000 Answers!
by Gail Perry, V (Paperback -- June 14, 1999)
Avg. Customer Review: 5.0 out of 5 stars
Usually ships in 10 to 13 days
 


 



 $9.70
 

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4.
 
Delivering World-Class Technical Support
by Lori Laub, et al (Paperback -- October 1996)
Avg. Customer Review: 3.7 out of 5 stars

 



 



 $33.08
 

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5.
 
OLAP Solutions: Building Multidimensional Information Systems
by Erik Thomsen (Paperback -- March 14, 1997)
Avg. Customer Review: 4.5 out of 5 stars

 


 



 
 $85.90
 

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6.
 
Help Desk Practitioner's Handbook
by Barbara Czegel (Paperback -- December 16, 1998)
Avg. Customer Review: 4.5 out of 5 stars

 

$31.49
$13.50
 



 $20.00
 $75.37
 

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7.
 
Building & Managing a World Class IT Help Desk
by Bob Wooten (Paperback -- April 26, 2001)
Avg. Customer Review: 5.0 out of 5 stars

 

$27.99

 



 $19.97
 $124.97
 

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8.
 
Running an Effective Help Desk, 2nd Edition
by Barbara Czegel (Paperback -- March 13, 1998)
Avg. Customer Review: 4.6 out of 5 stars

 

$31.49
$13.50
 



 
 

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9.
 
Microsoft Olap Solutions
by Erik Thomsen, et al (Paperback -- July 1999)
Avg. Customer Review: 3.1 out of 5 stars

 



 



 $28.88
 

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10.
 
Introduction to Simulation and Risk Analysis
by James R. Evans, et al (Hardcover -- July 3, 2001)
Avg. Customer Review: 4.5 out of 5 stars

In-Print Editions: Hardcover (Bk&Cd-Rom)



 
 

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11.
 
How to Manage the I.T. Helpdesk
by Noel Bruton (Paperback -- September 1997)
Avg. Customer Review: 4.7 out of 5 stars

 



 



 

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12.
 
The IT Survival Guide
by Neil Plotnick (Paperback -- December 1, 1999)
Avg. Customer Review: 4.0 out of 5 stars
Usually ships in 10 to 13 days
 

$20.99
$9.00
 



 $7.49
 

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13.
 
Help! : The Art of Computer Technical Support
by Ralph Wilson, Mari Stein (Illustrator) (Paperback -- February 1991)
Avg. Customer Review: 5.0 out of 5 stars

 


 



 
 

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14.
 
Microsoft Sourcebook for the Help Desk : Techniques and Tools for Support Organization Design and Management
by Corporation Microsoft (Paperback -- April 1997)
Avg. Customer Review: 4.0 out of 5 stars

 

 


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15.
 
Microsoft Help Desk for Microsoft Office 2000 (Eu-Help Desk)
by Stephen L. Nelson (Compiler) (Paperback -- February 2000)
Avg. Customer Review: 5.0 out of 5 stars

 

$27.99

 



 $7.99
 $51.98
 

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16.
 
Principles of Data Fusion Automation
by Richard T. Antony (Hardcover -- June 1995)

 

 



 

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17.
 
The Call Center Dictionary: The Complete Guide to Call Center and Help Desk Technology and Operations
by Madeline Bodin, Keith Dawson (Paperback -- September 1999)
Avg. Customer Review: 3.2 out of 5 stars

 


 



 

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18.   A Guide to Computer User Support for Help Desk and Support Specialists, Second Edition
by Fred Beisse (Paperback -- March 16, 2001)

 

 



 

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19.
 
A Guide to Help Desk Technology, Tools & Techniques
by Dione McBride (Paperback -- March 3, 2000)
Avg. Customer Review: 5.0 out of 5 stars

 



 
 $65.22
 

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20.
 
The Complete Help Desk Guide
by Mary Lenz (Paperback -- November 1, 1996)
Avg. Customer Review: 3.5 out of 5 stars

 

$17.47
$7.48
 



 
 

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21.
 
Mac Answers!
by Bob Levitus, et al (Paperback -- December 6, 1999)
Avg. Customer Review: 5.0 out of 5 stars

 



 



 $4.87
 

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22.
 
SQL Server 7 OLAP Developer's Guide (With CD-ROM)
by William C. Amo, Bill Amo (Paperback -- May 15, 2000)

 

 


 



 $12.75
 

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23.
 
Unlocking OLAP With SQL Server 7 and Excel 2000
by Wayne S. Freeze (Paperback -- May 15, 2000)
Avg. Customer Review: 3.8 out of 5 stars

 



 



 $22.39
 

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24.
 
Guide to Customer Service Skills for the Help Desk Professional
by Donna Knapp (Paperback -- November 16, 1999)
Avg. Customer Review: 5.0 out of 5 stars
Usually ships in 12 to 14 days
 



 $29.37
 $49.47
 

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25.   Using Service Goals and Metrics to Improve Help Desk Performance
by Mark W. Ellis (Paperback -- January 1, 1997)
Avg. Customer Review: 5.0 out of 5 stars
Usually ships in 13 to 14 days
 


 



 

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